Terms of Service

These terms govern your use of the Vela Digital website at vela.digital(the “Site”) and any services you engage us to provide (the “Services”). By using the Site or engaging us, you agree to these terms.

1. Who we are

Vela Digital is the trading name of Vela Digital Ltd, a company registered in England and Wales under company number 16943334, with registered office at 69 Loose Road, Maidstone, England, ME15 7BY. You can reach us at info@vela-digital.uk.

2. Use of the Site

You may browse the Site for any lawful purpose. You agree not to attempt to disrupt, reverse-engineer, or extract data from the Site, and not to use it in a way that violates applicable law or another person's rights.

3. Our Services

We offer three categories of service:

• AI consulting & strategy — discovery, roadmapping, build-vs-buy assessments, and vendor selection.
• Process improvement & AI automation — building and deploying AI-powered automations and agents.
• Hosting & managed deployment — hosted AI apps, managed cloud infrastructure, and ongoing maintenance.

The Site itself does not constitute an offer of Services. Each engagement is governed by a separate written statement of work or service agreement signed by both parties.

4. Engagements and statements of work

Each engagement is set out in a statement of work (“SoW”) or service agreement that describes the deliverables, fees, timeline, and any specific terms. If the SoW conflicts with these terms, the SoW prevails for that engagement.

5. Fees and payment

Fees are agreed in the SoW. Unless stated otherwise, invoices are payable within 14 days of receipt. Recurring services (e.g. hosting retainers) are billed monthly or annually in advance via Stripe. Late payment may result in suspension of Services and interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Intellectual property

Subject to full payment of fees, we assign to you the intellectual property rights in deliverables created specifically for your engagement (the “Custom Work”). We retain rights in our pre-existing tools, frameworks, methodologies, and any third-party components incorporated into the deliverables, and we grant you a non-exclusive, perpetual, royalty-free licence to use those components solely as part of the Custom Work.

Nothing in these terms transfers ownership of third-party software or AI model weights, which remain governed by their own licences.

7. Confidentiality

Each party will treat the other's non-public information as confidential and use it only to perform the engagement. This obligation survives termination indefinitely.

8. Warranties and limitations

We will provide the Services with reasonable care and skill. We do not warrant that the Site or any AI-powered output will be free from errors or interruption, or that AI-generated content will be accurate, lawful, or fit for any particular purpose. You are responsible for reviewing AI-generated outputs before relying on them.

9. Liability

Neither party limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, our total liability for any claim arising out of or relating to an engagement is limited to the fees paid by you for that engagement in the 12 months preceding the claim.

Neither party is liable for indirect, consequential, or special damages, including loss of profits, revenue, goodwill, or data.

10. Termination

Either party may terminate an engagement on the notice period set out in the SoW (or, if none is specified, 30 days' written notice). Either party may terminate immediately for a material breach that the other party fails to cure within 14 days of written notice. On termination, you pay for Services performed up to the termination date.

11. Changes to these terms

We may update these terms from time to time. The current version is always available at this URL with the “Last updated” date above. Material changes that affect existing engagements will not apply retroactively without your agreement.

12. Governing law

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms? Email info@vela-digital.uk.